Returns

RETURNS POLICY

• Items purchased at arcteryx.co.nz may be returned for up to 30 days after the original purchase date.
• If you'd like to start a return, please fill out our product return form. Once submitted, we'll send you a Return Authorization (RA) number. You can then choose any courier you prefer and arrange the return shipping at your own cost. 
• Any discounted products purchased from "outlet" or "End of Season" collections are final, and will NOT be eligible for change of mind returns (change of mind return examples: Sizing, Colour, Style).
• For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging.
• Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
• Refunds may take between 8-10 business days to process once an item has been delivered to our warehouse.
• Items must be in as new condition with tags and returned in their original packaging.
• Items purchased anywhere except arcteryx.co.nz must be returned to the original place of purchase.
  
• Arc'teryx will process the refunds per below conditions:
  • Refunds can only be processed once the item has been received at our warehouse in good and resalable condition with original tagging in place.
  • If the freight provider/courier of your choice confirms the parcel lost in transit we may not proceed with the refund, so shipping insurance is recommended. 
  • However, if our investigation confirms abuse of our refund process e.g. parcel being redirect to another location or manipulation of the return shipping address/label, we reserve the right to deny refund. Our investigation results with details on why refund has been denied would be shared with you once the investigation is concluded.