COVID-19 UPDATE

-  UPDATED AUGUST 11  -
Our warehouse and staff being based in Victoria, we are now under COVID-19 STAGE 4.

The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed. 

 

PRODUCTS AVAILABILITY 

At this time, our local warehouse located in Victoria is still operating but we ship NZ orders twice a week, on Tuesdays and Fridays.

 

DELIVERY & RETURNS: 

While we ship most of our online orders (same day dispatch on week days for orders placed before noon) on time, carriers are facing delivery delays in their network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Read the full DHL here

If you received the shipping confirmation email, you would be able to track your order.

 

CUSTOMER SERVICE INQUIRIES: 

Our customer service team based in Victoria is still responding to your needs, but please be patient during these challenging times as we are all working remotely in order to ensure safety for the community. Please contact us via the form and allow up to 72 hours before we get back to you.

 

RETURN INQUIRIES: 

    Our 30 day returns policy remains unchanged but please be patient during these challenging times. Please expect up to 10 days from the day we receive the product(s) back until you got your refund.

     

    Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us. 

    The Arc'teryx Team from Australia.