COVID-19 UPDATE

-  UPDATED APRIL 14  -

The health and safety of our employees and our communities are our top priority. We continue to monitor the ongoing COVID-19 situation daily and adapt as needed. 

PRODUCT AVAILABILITY 

At this time, our Australian warehouse located in Victoria is still operating with a limited staff to ensure safety is the priority.

We are currently experiencing high volumes of eCommerce orders across Australia and NZ and we are doing our best to maximize your experience during these unprecedented times.

We have adapted the cut of time for same day dispatch to noon (working days). However, after the long Easter weekend we received a large amount of orders  and will do our best to process them today. Few orders may be dispatch Wednesday.

 
DELIVERY & RETURNS: 

We’ve been informed by DHL deliveries are happening by Fastway Couriers.

  • Fastaway Courrier update here
  • DHL update here

Our free returns policy remains unchanged.

CUSTOMER SERVICE INQUIRIES: 

Our customer service team located in Victoria, Australia is still responding to your needs, but please be patient during these challenging times as many are now working remotely in order to ensure their safety. 

We received a large amount to emails over the past long weekend and we will make our best to reply to you within the next 2 to 4 days.

Take care of yourself and those close to you, and let’s all do our best to ensure the health of everyone around us. 

The Arc'teryx Team from Australia.